Terms of Service
ISN GmbH platform and related services · As of: March 2026
§ 1 Scope of Application
(1) These Terms apply to all agreements between ISN GmbH, Wegwitz 18, 06258 Schkopau (hereinafter "Provider") and the Customer regarding the use of the ISN GmbH platform and related services.
(2) Deviating terms of the Customer shall not be recognised unless the Provider agrees in writing.
(3) These Terms apply to all services of ISN GmbH under the domains isn.xynap.tech, xynap.tech, xynap.cloud, xynap.me, and xynap.eu as well as their subdomains.
§ 2 Conclusion of Contract
(1) The presentation of services on the website does not constitute a binding offer.
(2) The contract is concluded upon registration and confirmation of the email address.
(3) The contract text is stored by the Provider and can be accessed after login via the customer portal.
§ 3 Service Description
(1) The Provider shall make the booked services available to the Customer in accordance with the applicable product description.
(2) The Provider guarantees an availability of 99.9% on an annual average. Scheduled maintenance will be announced at least 48 hours in advance.
(3) The Provider reserves the right to expand the scope of services and make technical changes, provided these do not materially disadvantage the Customer.
§ 4 Trial Period
(1) New customers receive a free trial period of 30 days.
(2) The trial period ends automatically without conversion to a paid subscription.
§ 5 Remuneration and Payment
(1) Remuneration is based on the selected package in accordance with the current price list.
(2) All prices are exclusive of statutory value-added tax.
(3) Billing is carried out monthly or annually in advance by invoice.
(4) In the event of default in payment, the Provider may suspend access after a reminder with a reasonable deadline.
§ 6 Customer Obligations
(1) The Customer is obliged to keep login credentials confidential and protect them from third-party access.
(2) The Customer may not use the services for unlawful purposes.
(3) The Customer is responsible for backing up their own data.
(4) The Customer shall indemnify the Provider against third-party claims arising from unlawful use.
§ 7 Data Protection
(1) The Provider processes personal data in accordance with the Privacy Policy and applicable data protection laws (GDPR, BDSG).
(2) Where the Provider processes data on behalf of the Customer, a data processing agreement (DPA) pursuant to Art. 28 GDPR shall be concluded.
(3) All data is stored exclusively on servers in Germany.
§ 8 Liability
(1) The Provider shall be liable without limitation for intent and gross negligence.
(2) In cases of slight negligence, the Provider shall only be liable for breach of material contractual obligations, limited to the typically foreseeable damage.
(3) Liability for data loss is limited to the typical restoration costs assuming regular data backups.
(4) The above limitations do not apply to damages to life, body, or health.
§ 9 Term and Termination
(1) The contract may be terminated by either party with 30 days' notice to the end of the month.
(2) The right to extraordinary termination remains unaffected.
(3) After contract termination, customer data will be deleted within 30 days. Data export is available upon request.
§ 10 Amendments to Terms
(1) Amendments will be communicated by email with 6 weeks' advance notice.
(2) Without objection within 4 weeks, the amended terms shall be deemed accepted.
§ 11 Final Provisions
(1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The place of jurisdiction for merchants is Schkopau.
(3) Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.