Imagine every incident landing in one place — however it was reported.
Reports by email, Telegram or Schulmanager become tickets. Questions and answers flow back the same way, and nobody has to chase anyone by phone.
TAMIA · ticketing and IT management
Every request in one place — every device in view.
For schools and institutions with their own IT: incident reports, devices, loans and accounts in one system — connected to Active Directory and Schulmanager. In daily use at a boarding grammar school.
What if you knew which device is with whom right now?
Inventory and device loans with due dates and status: who has borrowed what and what needs to come back is visible at a glance.
Ever wished common questions would answer themselves?
In the self-service portal and the knowledge base, users find guides for Wi-Fi, sign-in and passwords — and only get in touch when something is really stuck.
Imagine accounts and roles coming from the directories you already have.
TAMIA connects to Active Directory and Schulmanager. Who has which rights lives in one place — not in a second list nobody maintains.
What if you saw the state of your systems where the tickets are?
Through the Zabbix connection, servers and network appear in the same system as the requests — so the picture fits together.
Ever wished to know who changed what?
Roles and permissions control access, and every change is logged immutably. TAMIA runs on your server or with us in Germany, and an integration is only switched on once it is set up.
Ready for the next step?
Let's talk.
Free initial consultation · No contract commitment · GDPR compliant
